Shipping & Returns

All sales are FINAL. However, if you receive an item from us that is not what you ordered or may be defective, please contact our customer service department by phone at 513-825-4282, Monday- Saturday from 7:30am – 4:00pm EST or email us at within 3-5 business days of receiving your order. 

Orders may ship from two facilities, and depending on weight, the second shipment may be downgraded to First Class Mail if the original shipping method was not Faster than Priority Mail.







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